1.
User Call Reports
The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following:
Call Record Types:
- Today
- Yesterday
- Last 7 days
- Last 30 days
The following call types are available for each report above:
- Total Calls
- Placed Calls
- Received Calls
- Placed Answered Calls
- Placed Missed Calls
- Received Answered Calls
- Received Missed Calls
2.
Generate / View / Download User Call Reports
To generate, view, and/or export/download a user call report, follow these steps:
- From the group dashboard, in the left-hand menu, select User Call Report.
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- A pop-up appears for you to select the users to run the report on. Once selected, click Save.
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- Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. Today, Yesterday, etc.)
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- Select the header of each panel to see a side-by-side view of the selected users. The following is displayed:
- Total calls
- Placed calls
- Received calls
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- Select the Raw Data tab to view the following details:
- Last name
- First name
- Inbound calls
- Inbound time
- Outbound calls
- Outbound time
- Total calls
- Total time
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- You can filter these results and export/download the report. To download, select the Download icon.
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