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Introduction
The Admin Portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations. A Trunk Group allows a group of users on a device to have a restricted number of active calls. This guide will take you through the steps and options available for configuring the features and functions available for Trunk Groups.
1.
Login
Log in to the Admin Portal at the following URL: https://voice.consolidated.net/auth/login/. Enter your Username and Password.
Note: Upon signing in for the first time, you may be prompted to create a new password. Enter in your current password in the Current Password field. In the New Password field, type in a new password. The new password must be at least 6 characters long and contain at least one number. Retype the same password in the Confirm Password field. After making the changes, select Save.
Upon login, you will be routed to the Dashboard and have quick access to the several administrator features. The Dashboard displays the current state of all users, auto attendants, call centers and services assigned to your group. You can also use the dashboard to quickly find users to edit their information, settings and passcode information.
Note: Depending on your license type, your dashboard may not display all the features pictured above.
2.
Trunk Group
To access Trunk Group settings and features, follow these steps:
- Select the Group Services tab.
- Then select the Site Services drop-down menu.
- From here, select Trunk Group.
To configure Trunk Group settings like Call Forwarding, Incoming Capacity Exceeded and Unreachable Destination, follow these steps:
- Select the user from the drop-down menu under User.
- Select the Profile tab. Within the profile tab, you can modify these settings.
3.
Capacity Management
To configure trunk group capacity through the admin portal, follow these steps:
- Enable/disable Bursting by selecting On/Off. When bursting capacity is enabled, the total calls for bursting maximum active calls are required.
- Enter the maximum and bursting maximum number of total active calls. These fields are required when bursting capacity is enabled.
- Select Save to save your changes.
Note: The bursting maximum incoming calls and bursting maximum outgoing calls must be less than or equal to the bursting maximum total calls. If the bursting maximum incoming calls or outgoing calls is configured, the maximum incoming calls or outgoing calls must be configured.
4.
Call Forwarding Always
For the Call Forwarding Always Action, select one of the following options:
- None
- Forward to Phone Number/SIP-URL – Enter the number in the text box.
- Reroute to Trunk Group – Select the trunk group from the drop-down list.
Note: The current trunk group should not be in the Reroute to Trunk Group drop-down list. If the group belongs to the enterprise, the Reroute to Trunk Group drop-down list includes all trunk groups in the enterprise. When the trunk group is in a different group, the group ID of the trunk group is provided in parentheses.
Select Save to save your changes.
5.
Incoming Capacity
If trunk capacity has reached the maximum number, the caller may reach a busy signal. The admin can choose to prevent this by redirecting the calls to another trunk group or phone number. For Incoming Capacity Exceeded Action, select one of the following options:
- None
- Forward to Phone Number – Enter the number in the text box.
- Reroute to Trunk Group – Select the trunk group from the drop-down list.
Note: The current trunk group should not be in the Reroute to Trunk Group drop-down list. If the group belongs to the enterprise, the Reroute to Trunk Group drop-down list includes all trunk groups in the enterprise. When the trunk group is in a different group, the group ID of the trunk group is provided in parentheses.
Select Save to save your changes.
6.
Unreachable Destination
In the event of an outage, the admin can reroute calls to another trunk group or telephone number. To configure the Unreachable Destination, follow these steps:
- Define the duration for Unreachable Destination Timeout by selecting the time from the drop-down list. The default value is 6 seconds.
- Select one of the following options for the Unreachable Destination Timeout action:
- None
- Forward to Phone Number – Enter the number in the text box.
- Reroute to Trunk Group – Select the trunk group from the drop-down list.
- Select Save to save your changes.
Note: The current trunk group should not be in the reroute trunk group drop-down list. If the group belongs to the enterprise, the reroute trunk group drop-down list includes all the trunk groups in the enterprise. The group ID of the trunk group is provided in parentheses.
7.
Call Policies
Select the type of privacy on redirected calls under the Connected Line Identification Privacy on Redirected Calls. Choose one of the following options.
- No Privacy (Default) – When this option is selected, the redirecting party allows the Connected Line Identification Presentation (COLP) of the redirect destination to be sent to the remote party.
- Privacy for External Calls – When this option is selected, the redirecting party allows the COLP of the redirect destination to be sent to the remote party only when the remote party is in the same Group/Enterprise as the redirecting party. If the remote party is not in the same Group/Enterprise as the redirecting party (i.e. is viewed as a network subscriber), then the COLP sent to the remote party is the COLP of the redirecting party, not the COLP of the redirect destination.
- Privacy for All Calls – When this option is selected, the redirecting party never allows the COLP of the redirect destination to be sent to the remote party. The COLP sent to the remote party is always the COLP of the redirect destination.
Select the policy for generating 181 SIP responses for redirected calls under the Send Call Being Forwarded Response on Redirected Calls section. Choose one of the following options:
- Never (Default) – When this option is selected, and the application Server redirects a call, the Application Server does not generate a 181 response.
- Internal Calls – When this option is selected, and the originating user is the same group or enterprise as the redirecting user, the Application Server proxies or generates a 181 response.
- All Calls – If the user redirects a call, a 181 response is proxied or generated.
Note: 181 responses received from network users are proxied, regardless of the setting for the user, if the Application Server is configured to do so at the system level.
Select Save to save your changes.
8.
Stateful Trunk Group Rerouting
Stateful Trunk Group Rerouting enables failover to an available Trunk Group within the Enterprise Trunk Group for call routing when the trunk group becomes unavailable. Within the Advanced Rerouting section, you can enable/disable and modify the following trunk group rerouting features:
- To enable, select the checkbox next to Enable Stateful Trunk Group Rerouting.
- Check Send Continuous Options Message to enable continuous Trunk Group pooling to detect when the Trunk Group becomes unavailable. This is effective only when Enable Stateful Trunk Group Rerouting is checked.
- In the Send Failure Options Message Every box, enter a number 10 through 86400 (in seconds). This indicates the frequency that pooling messages are sent to the Trunk Group's pilot user when the Trunk Group is unavailable. The default value is 10. This is effective only when Enable Stateful Trunk Group Rerouting is checked.
- In the Failure Threshold Counter box enter a number between 1 through 60. This indicates the number of consecutive unreachable pings that must occur before the Trunk Group is considered unavailable. The default value is 1. This is effective only when Send Continuous Options Message is checked.
- In the Success Threshold Counter box enter a number between 1 through 60. This indicates the number of consecutive successful pings that must occur before the Trunk Group is considered available. The default is value 1. This is effective only when Enable Stateful Trunk Group Rerouting is checked.
- In the Invite Failure Threshold Counter box enter a number between 1 through 60. This indicates the number of invite failures that must occur within the specified Invite Failure Threshold Window before the Trunk Group is considered unavailable. The default is value 1. This is effective only when Enable Stateful Trunk Group Rerouting is checked.
- In the Invite Failure Threshold Window box enter the length of the threshold window (in seconds). The valid values are between 30 through 240 and the default value is 30. This is effective only when Enable Stateful Trunk Group Rerouting is checked.
- Select Save to save your changes.