The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization.
User Call Reports – Admin Guide
Home | Help Topics | Administrators | Admin Portal MENU 1. User Call Reports 2. Generate / View / Download Auto Attendant Reports 1. User Call Reports The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers … Read More
Auto Attendant Reports – Admin Guide
Home | Help Topics | Administrators | Admin Portal MENU 1. Auto Attendant Reports 2. Generate / View / Download Auto Attendant Reports 1. Auto Attendant Reports The admin portal provides a variety of reports for group services, including reporting for the auto attendant service. The auto attendant reporting includes incoming call detail reports through graphs and raw data for … Read More
Administrators Portal – Odin – Post Training Refresher
Home | Help Topics | Administrators | Admin Portal MENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant … Read More
Administrator Portal – Odin – Group Call Report
This guide reviews how to access the call records dashboard, how to drill down to specific date ranges, and how to export the information as a .CSV file.
Administrators Portal – Odin – Post Training Refresher
Home | Help Topics | Administrators | Admin Portal MENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant … Read More
Administrators Portal – Odin – Enhanced E911 Service
Home | Help Topics | Administrators | Admin Portal MENU 1. Enhanced E911 Service 2. Access Emergency Call Notification 3. Access Emergency Call Notification for Enterprise Administrators 1. Enhanced E911 Service The enhanced emergency (E911) service provides an emergency service designed for organizations with a hybrid or nomadic workforce. It offers dynamic location support and a network that routes emergency … Read More
Administrators Portal – Odin – Meet-Me Conferencing
Home | Help Topics | Administrators | Admin Portal MENU 1. Meet-Me Conferencing 2. Feature Details 3. Configuring Meet-Me Conferencing 1. Meet-Me Conferencing The Meet-Me Conferencing feature allows multiple callers to join in a single call, which enables audio meetings among diversely located invitees at any time. Once the feature is installed, it can be used at any time without … Read More
Administrators Portal – Odin – Hunt Groups
Home | Help Topics | Administrators | Admin Portal MENU Introduction 1. Modifying a Hunt Group 2. Agents 3. Profile 4. Settings 5. Settings – General 6. Settings – No Answer 7. Settings – Not Reachable 8. Settings – Calling Line ID 9. Premium Call Records Introduction A hunt group is used to ring a specific group of users in … Read More
Administrators Portal – Odin – Overview
Home | Help Topics | Administrators | Admin Portal MENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting users’ voicemail passwords, … Read More