Home | Help Topics | Administrators | Admin Portal | Page 2 MENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call park is a feature that internally transfers calls through the use of call park groups. A call park group defines a group of users who can park calls … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Add a Schedule 2. Modify a Schedule Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Modifying an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They also provide callers with your … Read More

Home | Help Topics | Administrators | Admin Portal | Page 2 MENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure or set up several features for users in your company. This guide reviews some … Read More