Home | Help Topics | Administrators | Admin Portal | Page 3 MENU Introduction 1. Login 2. Trunk Group 3. Capacity Management 4. Call Forwarding Always 5. Incoming Capacity Exceeded 6. Unreachable Destination 7. Call Policies 8. State Trunk Group Rerouting Introduction The Admin Portal provides a self-service experience to easily configure features and services assigned to your location or … Read More
Admin Portal – Loki – Hunt Groups
Home | Help Topics | Administrators | Admin Portal | Page 3 MENU Introduction 1. Renaming a Hunt Group 2. Group Policy (Ring Pattern) 3. No Answer Settings 4. Assigning Users 5. Additional Settings Introduction A Hunt Group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made … Read More
Admin Portal – Loki – Auto Attendants
Home | Help Topics | Administrators | Admin Portal | Page 3 MENU Introduction 1. Configuring Auto Attendant Settings 2. Record Custom Greeting (Prior to Install) 3. Editing Dialing Menu Options Introduction The Auto Attendant is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance … Read More
Admin Portal – Loki – Configuring User Features
Home | Help Topics | Administrators | Admin Portal | Page 3 MENU Introduction 1. Call Forwarding 2. Do Not Disturb 3. CCI Anywhere 4. Voicemail to Email 5. Additional User Settings Introduction Within the Admin Portal, you can configure or set up several features for users in your company. This guide covers the following topics related to configuring user … Read More
Admin Portal – Loki – Overview
Home | Help Topics | Administrators | Admin Portal | Page 3 MENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The Admin Portal provides as a self-service experience to easily configure features and services assigned to your location or multiple locations such as … Read More