Home | Admin | Page 5 MENU Introduction 1. Renaming a Hunt Group 2. Group Policy (Ring Pattern) 3. No Answer Settings 4. Assigning Users 5. Additional Settings Introduction A Hunt Group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the Hunt Group telephone number. … Read More
Admin Portal – Loki – Auto Attendants
Home | Admin | Page 5 MENU Introduction 1. Configuring Auto Attendant Settings 2. Record Custom Greeting (Prior to Install) 3. Editing Dialing Menu Options Introduction The Auto Attendant is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They … Read More
Admin Portal – Loki – Configuring User Features
Home | Admin | Page 5 MENU Introduction 1. Call Forwarding 2. Do Not Disturb 3. CCI Anywhere 4. Voicemail to Email 5. Additional User Settings Introduction Within the Admin Portal, you can configure or set up several features for users in your company. This guide covers the following topics related to configuring user features. 1. Call Forwarding From the … Read More
Admin Portal – Loki – Overview
Home | Admin | Page 5 MENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The Admin Portal provides as a self-service experience to easily configure features and services assigned to your location or multiple locations such as resetting user’s voicemail passwords, configuring user … Read More
Admin Portal Call Center Configuration – Loki – Call Center Settings
Home | Admin | Page 5 WHAT YOU NEED TO KNOW: Within the Call Center section of the Admin Portal, you can enable and modify several call center features. MENU Getting Started 1. Ring Pattern 2. Overflow Action 3. Distinctive Ringing 4. Call Center DNIS Introduction This guide will take you through the steps for configuring the following settings. 1. … Read More
Admin Portal Call Center Configuration – Loki – Getting Started
Home | Admin | Page 5 WHAT YOU NEED TO KNOW: The Call Center feature is used to route inbound calls to available users (agents) based on configured call routing policies. MENU Getting Started 1. Sign In 2. Modify Agents Assigned to a Call Center 3. Modify Supervisors Assigned to a Call Center 4. Modify the Name of a Call … Read More