ProConnect UC-One Android – Transfer and Conference Calls

WONDEVELOPERBusiness Apps, Help Topics, UC-One Android

Home | conference | Page 4 MENU Introduction 1. Blind Transfer 2. Attended Transfer 3. Three-Way Conference Call Introduction This guide provides details on the following call options for transferring calls and initiating three-way conference calls using your ProConnect mobile application. 1. Blind Transfer If you are on an active call, you can perform a Blind (or unannounced) Transfer to … Read More

ProConnect UC-One iPhone – Transfer and Conference Calls

WONDEVELOPERBusiness Apps, Help Topics, UC-One iPhone

Home | conference | Page 4 MENU Introduction 1. Blind Transfer 2. Attended Transfer 3. Three-Way Conference Call Introduction This guide provides details on the following call options for transferring calls and initiating three-way conference calls using your ProConnect mobile application. 1. Blind Transfer If you are on an active call, you can perform a Blind (or unannounced) Transfer to … Read More

ProConnect UC-One iPhone – My Room

WONDEVELOPERBusiness Apps, Help Topics, UC-One iPhone

Home | conference | Page 4 MENU Introduction 1. Host a My Room Session 2. Join a Colleague’s My Room Session Introduction My Room is a collaboration tool used to perform group chat, initiate a conference call or video call using a conference bridge, or to perform desktop sharing with multiple people. This guide will take you through the steps … Read More

Polycom VVX 501 and VVX 601 – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail

Home | conference | Page 4 What you need to know: Learn the basics of using your Polycom VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call … Read More

ProConnect UC-One Desktop – Transferring Calls and Conference Calls

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | conference | Page 4 MENU 1. Blind Transfer 2. Attended Audio Transfer 3. Conference Calls 1. Blind Transfer If you are on an active call, you can perform a Blind (or unannounced) Transfer to another contact within the company directory or an ad-hoc number. To do this while on an active call from the communication window select the … Read More

Yealink T48S – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail, Yealink

Home | conference | Page 4 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with … Read More

Yealink T42S – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail

Home | conference | Page 4 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with … Read More

Managing Calls from the Call Center

WONDEVELOPERBusiness Apps, Call Center Supervisor, Help Topics

Home | conference | Page 4 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing Calls, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls Getting Started This section describes the operations you can perform to make and manage calls.  … Read More

Managing Calls – Agent

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | conference | Page 4 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls 5. Escalate Calls Getting Started This section describes the operations you can perform to make and … Read More