Home | contact What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Enhanced Call Park 10. Adding Contacts to Directory 11. Voicemail Setup 12. Voicemail Access 13. Call History 13. Bluetooth Connectivity … Read More
Managing Contacts from the Call Center
Home | contact What you need to know: This article provides details on several Call Center Supervisor related topics. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, and select … Read More
Managing Contacts
Home | contact What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Dynamic Monitoring of Contacts 2. … Read More