Home | dial MENU Introduction 1. Address Book 2. Presence 3. Click-to-Dial 4. Integrations Introduction Use Business Integrator to easily manage key telephony features like do not disturb, call forwarding and mobility settings. You can also utilize it to perform the following functions. This guide will go through how to access each of these features while using Business Integrator 1. … Read More
Managing Contacts – Agent
Home | dial What you need to know: This article provides details on the Call Center Agent related topics shown on left navigation. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide … Read More
Managing Contacts
Home | dial What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Dynamic Monitoring of Contacts 2. … Read More