Home | monitoring What you need to know: Learn the basics of using your Poly Edge E Expansion Module. MENU Introduction 1. Overview 2. Supported Expansion Modules 3. Line Keys 4. Smart Paging Introduction Learn the basics of using your Poly Edge E Expansion Module (EM) with compatible phones. The EM supports the Poly Edge E400 and E500 series phones … Read More
Poly Edge E220, E320 & E350
Home | monitoring What you need to know: Learn the basics of using your Poly Edge E220, E320 & E350 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home View 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not … Read More
Poly Edge E400 & E450 – User Guide
Home | monitoring What you need to know: Learn the basics of using your Poly Edge E400 & E450 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. … Read More
Poly VVX 250/350/450 – User Guide
Home | monitoring What you need to know: Learn the basics of using your Poly VVX 250/350/450 desk phone. MENU Introduction 1. Phone Overview 2. Lines View 3. Home View 4. Feature Keys 5. Placing Calls 6. Answering Calls 7. Hold 8. Mute 9. Call Transfer 10. Three-Way Conference Call 11. Do Not Disturb 12. Call Forwarding 13. Call Park … Read More
Poly VVX 501 and VVX 601 – User Guide
Home | monitoring What you need to know: Learn the basics of using your Poly VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call Park 11. Enhanced … Read More
Managing Queued Calls
Home | monitoring What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. Queued Calls Pane The … Read More
Monitoring Supervisors
Home | monitoring What you need to know: This article provides details on the Call Center Agent related topics shown on left navigation. MENU 1. Select Supervisors to Monitor 2. Escalating calls to supervisors 1. Select Supervisors to Monitor The System allows you to monitor the phone state of selected supervisors (up to 50). This is useful when you are … Read More
Managing Contacts
Home | monitoring What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Dynamic Monitoring of Contacts 2. … Read More