Home | phone | Page 2 What you need to know: Learn the basics of using your Poly VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call … Read More
Yealink T48S – User Guide
Home | phone | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Enhanced Call Park 7. Call Forwarding 8. Voicemail Setup 9. Voicemail Access 10. Call History 11. Ring Type 12. Basic Phone Settings Introduction The following topics … Read More
Yealink T42S – User Guide
Home | phone | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Enhanced Call Park 7. Call Forwarding 8. Voicemail Setup 9. Voicemail Access 10. Call History 11. Ring Type 12. Basic Phone Settings Introduction The following topics … Read More
Managing Agents from the Call Center
Home | phone | Page 2 What you need to know: This article covers how to manage agents’ ACD states and silently monitor agent calls. MENU 1. Select Agents to Monitor 2. Agent Phone and ACD States 3. View Agent’s Details 4. Change agent ACD state 5. Silently Monitor Agent’s Call 6. Pick Up Agent’s Ringing Call 1. Select Agents … Read More
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