Yealink T42S – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail

Home | phone | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with … Read More

Managing Agents from the Call Center

WONDEVELOPERBusiness Apps, Call Center Supervisor, Help Topics

Home | phone | Page 2 What you need to know: This article covers how to manage agent’s ACD states, silently monitor agents calls. MENU 1. Select Agents to Monitor 2. Agent Phone and ACD States 3. View Agent’s Details 4. Change agent ACD state 5. Silently Monitor Agent’s Call 6. Pick Up Agent’s Ringing Call 1. Select Agents to … Read More