Home | Settings | Page 2 MENU Introduction 1. Modifying an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They also provide callers with your company greeting/announcement and dialing menu options. … Read More
Administrators Portal – Odin – Configuring User Features
Home | Settings | Page 2 MENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure or set up several features for users in your company. This guide reviews some of the most common user features … Read More
Admin Portal – Loki – Music on Hold
Home | Settings | Page 2 MENU How do I change the default Music on Hold? How Do I Change the Default Music on Hold? You can assign and configure the music your callers hear when they are placed on hold. You can use the default system music or customized Music On-Hold. To change the default music on hold at … Read More
Admin Portal – Loki – Auto Attendants
Home | Settings | Page 2 MENU Introduction 1. Configuring Auto Attendant Settings 2. Record Custom Greeting (Prior to Install) 3. Editing Dialing Menu Options Introduction The Auto Attendant is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They … Read More
Admin Portal – Loki – Configuring User Features
Home | Settings | Page 2 MENU Introduction 1. Call Forwarding 2. Do Not Disturb 3. CCI Anywhere 4. Voicemail to Email 5. Additional User Settings Introduction Within the Admin Portal, you can configure or set up several features for users in your company. This guide covers the following topics related to configuring user features. 1. Call Forwarding From the … Read More
Business Integrator – Getting Started
Home | Settings | Page 2 What you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key … Read More
Admin Portal Call Center Configuration – Loki – Call Center Settings
Home | Settings | Page 2 WHAT YOU NEED TO KNOW: Within the Call Center section of the Admin Portal, you can enable and modify several call center features. MENU Getting Started 1. Ring Pattern 2. Overflow Action 3. Distinctive Ringing 4. Call Center DNIS Introduction This guide will take you through the steps for configuring the following settings. 1. … Read More
Yealink T48S – User Guide
Home | Settings | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Enhanced Call Park 7. Call Forwarding 8. Voicemail Setup 9. Voicemail Access 10. Call History 11. Ring Type 12. Basic Phone Settings Introduction The following topics … Read More
Yealink T42S – User Guide
Home | Settings | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Enhanced Call Park 7. Call Forwarding 8. Voicemail Setup 9. Voicemail Access 10. Call History 11. Ring Type 12. Basic Phone Settings Introduction The following topics … Read More
Call Center Settings – Supervisor
Home | Settings | Page 2 What you need to know: Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. MENU Introduction 1. General 2. Application 3. Services 4. Plug-Ins 5. Report 6. About Introduction Click the Settings link at the top right-hand side of the main … Read More