Home | Sign in WHAT YOU NEED TO KNOW: The Call Center feature is used to route inbound calls to available users (agents) based on configured call routing policies. MENU Getting Started 1. Sign In 2. Modify Agents Assigned to a Call Center 3. Modify Supervisors Assigned to a Call Center 4. Modify the Name of a Call Center Introduction … Read More
Receptionist Console: Overview
Home | Sign in What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Sign In 2. Change … Read More