Agent Reports

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | Uncategorized | Help Topics | Business Apps | Call Center Agent What you need to know: Call Center provides reporting functions to agents. Reporting provides Call Center agents historical information about their call center performance which allows them to know their statistical performance as a call center agent. Agents can only generate reports about their own activity. MENU … Read More

Managing Calls – Agent

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | Uncategorized | Help Topics | Business Apps | Call Center Agent What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls 5. Escalate Calls Getting Started This section describes the … Read More

Managing Contacts – Agent

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | Uncategorized | Help Topics | Business Apps | Call Center Agent What you need to know: This article provides details on the Call Center Agent related topics shown on left navigation. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select … Read More

Monitoring Supervisors

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | Uncategorized | Help Topics | Business Apps | Call Center Agent What you need to know: This article provides details on the Call Center Agent related topics shown on left navigation. MENU 1. Select Supervisors to Monitor 2. Escalating calls to supervisors 1. Select Supervisors to Monitor The System allows you to monitor the phone state of selected … Read More

Call Center Settings

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | Uncategorized | Help Topics | Business Apps | Call Center Agent What you need to know: Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. To return to the main interface, click the Back To Application link. MENU 1. General 2. Application 3. Services 4. … Read More