ProConnect Webex – Desktop – Getting Started

Rick OrtizBusiness Apps, Help Topics, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop MENU Introduction 1. Download and Install 2. Signing In 3. Signing Out Introduction Webex is an all-in-one business communication app that includes a rich feature set, including placing and receiving audio and video calls with colleagues. This article provides instructions for how to download, install, sign in, and … Read More

ProConnect Webex – Mobile – Getting Started

Sarry SanBusiness Apps, Help Topics, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop MENU Introduction 1. Download and Install 2. Signing In 3. Signing Out Introduction The Webex mobile app is optimized for business messaging and calling. Webex keeps professionals fully connected to the workplace with easy access to people and information from their smartphones. This guide will take you through … Read More

ProConnect UC-One Desktop – Getting Started

Sarry SanBusiness Apps, Help Topics, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop MENU Getting Started 1. Download and Install (Windows) 2. Download and Install (MAC) 3. Signing In 4. Signing Out Introduction The desktop client is an application that includes a rich feature set, including placing and receiving audio and video calls with colleagues. This article provides instructions for how … Read More

Business Integrator – Using the App

WONDEVELOPERBusiness Apps, Help Topics, Mondago, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop MENU Introduction 1. Address Book 2. Presence 3. Click-to-Dial 4. Integrations Introduction Use Business Integrator to easily manage key telephony features like do not disturb, call forwarding and mobility settings. You can also utilize it to perform the following functions. This guide will go through how to access … Read More

Business Integrator – Running Application

WONDEVELOPERBusiness Apps, Help Topics, Mondago, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop Running Application Business Integrator should run with local administrator privileges. The icon should be green (or red when on an active call) when you are successfully logged in. Click image for large view If this is not the case, check the Username and Password in the Configuration menu … Read More

Business Integrator – Dialing Settings

WONDEVELOPERBusiness Apps, Help Topics, Mondago, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop Dialing Settings Dialing settings is where you can turn dialing on and off for the different types of applications that the software supports. You can access your Dialing settings, within the Configuration menu. Select Dialing under General. Click image for large view Then, check the appropriate boxes to … Read More

Business Integrator – CRM Integrations

WONDEVELOPERBusiness Apps, Help Topics, Mondago, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop Installation and Dialing Guides To install Business Integrator: Business Integrator works with the following applications. Click to download the installation guide and, if applicable, the dialing guide. Application Name & Version Installation guide Dialing Guide Act! 2007-2009 Installation Guide Dialing Guide Act! 2010+ Installation Guide Dialing Guide ConnectWise … Read More

ProConnect UC-One Desktop – Call on Hold and Call Park

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop MENU 1. Placing a Call on Hold 2. Parking and Retrieving Calls 1. Placing a Call on Hold To place an active call on Hold, from the main window select Hold Call.  To resume, select Unhold Call. Click image for large view 2. Parking and Retrieving Calls The … Read More

ProConnect UC-One Desktop – Managing Contacts and Contact Groups

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | Uncategorized | Help Topics | Business Apps | UC-One Desktop MENU Getting Started 1. Adding Contacts 2. Subscribing/Unsubscribing to/from a Contact 3. Creating a Contact Group 4. Editing a Contact’s Profile 5. Setting a Contact as a Favorite 6. Removing a Contact Introduction This guide will take you through the steps for managing contacts and creating contact groups … Read More