MENU
1.
Advanced Call Settings
Advanced Call Settings allows you to set additional preferences for your phone system.
- Click on Call Settings.
- Select Open Call Preferences
- Click the Calling tab
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- Select Advanced Call Settings. The Self Care Portal opens where you can modify your incoming and outgoing call settings.
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2.
Incoming Calls
Incoming call options provide a quick way to set your incoming call preferences, normally configured via the portal, directly from the desktop client. If you are running the softphone app on multiple devices, settings you manage here will be applied to all of them.
3.
Do Not Disturb
The Do Not Disturb setting will send all incoming calls to voicemail and not ring on your devices. To enable, expand this area by clicking the chevron button. Activate the Do Not Disturb toggle.
Note: Enabling this feature can affect other group call routing features that you may be a part of like a call center or call queue; however, it is recommended that if you are a part of these, that you manage your Do Not Disturb and available status within those environments.
4.
Call Forwarding
The Call Forwarding feature allows you to forward calls to the desired number instead of your voicemail. Call forwarding options include: always, when busy, when no answer, and when not reachable. If you have not enabled a call forward service here, then calls will automatically forward to voicemail. To start, expand this area by clicking the chevron button.
The Always option forwards all incoming calls to the specified destination and has the highest service precedence. It will override all other forwarding and mobility settings. Check this box to enable and enter the number to forward calls to.
The When Busy option forwards incoming calls only when you have call waiting disabled and are currently on another call or have Do Not Disturb on.
The When No Answer option forwards incoming calls only when you are away or not answering calls. Check this box to enable and enter the number to forward calls. You may also designate the number of rings before being forwarded. Click the drop-down menu to designate the number of rings.
The When Not Reachable option automatically forwards all incoming calls to a different phone number, but only when all of your devices are offline and not connected to the network. To enable, check this box and enter the number to forward calls to.
5.
Sequential Ring
The Sequential Ring option allows you to add phone numbers of other devices that you would like to ring at the same time as your primary phone, when you receive a call. You can have up to 10 simultaneous ring numbers at one time. To enable, expand this area by clicking the chevron button. Enter a number in the Set number field and hit Enter. Then, select the slider.
6.
Outgoing Calls
In the Outgoing Calls options, you can block your phone number when calling other parties or contacts by enabling the Block My Caller ID option here. The Block My Caller ID feature will only block the caller ID to external parties. Other people in your company directory will still be able to see the caller ID.