Webex for Mobile – Android – Advanced Call Settings

Michael HarroldWebex for Mobile - Android

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1.

Advanced Call Settings

Advanced Call Settings allows you to set additional preferences for your phone system. In the app header, click on your Avatar Picture. Proceed to click Settings, then Calling.

Click Advanced Call Settings. A window opens with call settings in these different fields: Incoming Calls, Outgoing Calls.

Click Self Care Portal. The Self Care Portal opens with call settings in these different fields: Incoming Calls, Outgoing Calls.

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2.

Incoming Calls

Incoming call options provide a quick way to set your incoming call preferences, usually configured via the portal, directly from the desktop client. If you are running the softphone app on multiple devices, the settings you manage are applied to all of them.


3.

Do Not Disturb

The Do Not Disturb setting sends all incoming calls to voicemail and does not ring on your devices. To enable it, expand this area by clicking the chevron button. Activate the Do Not Disturb toggle.

Note: Enabling this feature can affect other group call routing features that you may be a part of, like a call center or call queue; however, we recommend that if you are a part of these, that you manage your Do Not Disturb and available status within those environments.


4.

Call Forwarding

The Call Forwarding feature allows you to forward calls to the desired number instead of your voicemail. Call forwarding options include: always, when busy, when no answer, and when not reachable. If you have not enabled a forward call service here, then calls will automatically forward to voicemail. To start, expand this area to see additional options.

The Always option sends all incoming calls to the specified destination and has the highest service precedence. It will override all other forwarding and mobility settings. Check this box to enable and enter the number to forward calls to.

The When Busy option forwards incoming calls only when you have call waiting disabled and are currently on another call or have Do Not Disturb on.

The When No Answer option forwards incoming calls when you are away or not answering your incoming calls. Check this box to enable and enter the number to forward calls. You may also designate the number of rings before being forwarded. Click the drop-down menu to designate the number of rings.

The When Not Reachable option will automatically forward incoming calls to a different phone number of your choice. But only when all of your devices are offline and not connected to the network.  To enable, check this box and enter the number to forward calls to.


5.

Sequential Ring

The Sequential Ring option allows you to add phone numbers of other devices that you would like to ring simultaneously as your primary phone when you receive a call. You can have up to 10 simultaneous ring numbers at one time. To enable, expand this area by clicking the chevron button. Enter a number in the Set number field and hit Enter. Then, select the slider.


6.

Outgoing Calls

You can block your phone number in the Outgoing Calls options when calling other parties or contacts by enabling the Block My Caller ID option. The Block, My Caller ID feature will only block the Caller ID to external parties. Other people in your company directory will still be able to see the Caller ID.