1.
Transferring a Call
If you are on an active call, you can perform a Semi-Attended or an Attended Transfer to another contact within the Company Directory or any other number you dial via the Dialpad.
While you're on a phone call, select More. Then select Transfer. Enter the number or the name of the person to whom you want to transfer the phone call. Next, choose whether you want to make it an Audio or Video call. Your original phone call is put on hold.
Lastly, you can let the other person know why you're transferring the call to them by announcing the call upon answering and then tapping the Complete Transfer button.
Or, you can complete a semi-attended transfer by tapping the Complete Transfer button as soon as it starts ringing.
