Image
  • Administrators
    • Getting Started
    • Administrators Hub
    • Admin Portal Guide Library
  • End Users
    • Getting Started
    • End Users Hub
    • User Portal Video Library
    • User Portal Guide Library
  • Business Apps
    • Call Center
    • Broadsoft Thin Client
    • Webex App
    • SMS/MMS
    • Reception Client
    • Business Integrator
    • Advanced Call Reporting
    • Call Recording – Dubber
  • Phones & Voicemail
    • Cisco Phones
    • Poly Phones
    • Voicemail
  • Downloads & Links
  • Webinars
  • Contact Us

Reporting

Thomas McClatchieFebruary 22, 2024ProConnect Texting with Webex App

Home | Business Apps | ProConnect Texting with Webex App | Reporting

What you need to know:

This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex.

MENU

  • 1. Reporting on your Texting application
Print Friendly, PDF & Email

1.

Reporting on your Texting application

    1. Access the Reports menu to review messaging activity. Click Reports.

Click image for large view

Select a Year and Month to analyze. The report displays total inbound, outbound, and overall message counts. It also includes details such as sender and recipient numbers and message timestamps.

Tags:actions, agent, call, call actions, Call Center, console, contacts, controls, Getting Started, Introduction, logo, mms, panel, sms, SMS & MMS, states, workspace

Upcoming Events

To learn about all available training options, please click here.

Advanced Call Reporting(Akixi)

Thursday, May 15th
at 2:00pm ET (60 min)

 

Register Now

Poly Edge E400 Series Phone

Thursday, June 5th
at 2:00pm ET (60 min)

 

Register Now

ProConnect's Webex

Thursday, June 12th
at 2:00pm ET (60 min)

 

Register Now

Admin Portal

Thursday, June 26th
at 2:00pm ET (60 min)

 

Register Now

Poly Edge E400 Series Phone

Thursday, July 3rd
at 2:00pm ET (60 min)

 

Register Now

© 2024 Consolidated Communications. Powered by B-LYNK
  • Home
  • Getting Started
    • Administrator
    • End User
  • Help Topics
    • Administrators
    • Business Apps
    • Phones and Voicemail
  • Downloads & Links
  • Webinars
  • Contact Us