What you need to know:
ProConnect's Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality.
1.
Reports Overview
Select the Reporting tab from the menu to view reports from your existing report library. Agents can only view reports, while supervisors can add, modify, copy, and delete reports. Deleted reports are held in the recycle bin for 30 days. To exit the portal and return to the welcome screen, select the Home icon displayed on the menu.
- The Report List is where all your reports are displayed before running. You can access it by clicking on the menu button.
All Agents are provided with the following reports:- Call Center Dashboard
- Historic Call Log
- My Agent Activity
- What’s Happening Now
- Dashboard Sub Reports
Help - Access the documentation portal to view guides and get assistance with navigating Call center.
- The Active Reports area shows currently open (run) reports. The bottom tabs allow you to select the current report in the Active Report Area.
You can also drag & drop a Report Tab to change its overall display order within the Active Report area.
The remaining icons in the Report Toolbar allow you to:
- View a Snapshot of the currently displayed report.
- Refresh the displayed report to re-calculate its call statistics using the current filter values.
- Adjust your Zoom level for better visibility.
- Access Agent Options to sign in/out of groups and set a status.
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