Home | End Users MENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior. Note: The system administrator can restrict your ability to configure Call Recording. When … Read More
ProConnect User Portal – Call Forwarding To Voicemail
Home | End Users MENU Introduction 1. Call Forwarding to Voicemail Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all … Read More
ProConnect User Portal – Meet Me Conferencing
Home | End Users MENU 1. Meet-Me Conferencing 2. Configure the Meet-Me Conferencing Feature 1. Meet-Me Conferencing Meet-Me conferencing is a great way to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. You can establish a conference number to be shared across multiple users within a group. When your conference bridge … Read More
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Dubber Recording Portal – User Guide
Home | End Users MENU Overview 1. Logging in 2. Navigation 3. Dubber Media Player 4. Recording Tags 5. Search for Recordings 6. Share Recordings 7. Additional User Features 8. Profile Features 9. Recording Calls Overview Dubber is a cloud-based call recording and data insights service that enables users to record, save, replay, and interact with their calls. Dubber can … Read More
ProConnect User Portal – Voice Messaging User
Home | End Users MENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just … Read More
ProConnect User Portal – Music on Hold User
Home | End Users MENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files: Linear PCM 16.000 kHz 16-bit … Read More
ProConnect User Portal – Busy Lamp Field
Home | End Users MENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp Field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp Field From the user … Read More
ProConnect User Portal – Call Transfer
Home | End Users MENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the call … Read More
ProConnect User Portal – Push to Talk
Home | End Users MENU Introduction 1. Push to Talk 2. To Configure Push to Talk 3. To Add Users to Your Access List Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. 1. Push to Talk From the user dashboard, locate and click on User Service Settings. The Services page … Read More