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Consolidated is now Fidium. Access the latest versions of the portals here.

ProConnect User Portal – Voice Messaging User

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Voice Messaging 2. Access Voice Messaging Settings 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Distribution Lists 7. Advanced Options 1. Manage Voice Messaging Voice Messaging allows you to specify how to handle your voicemail messages. You can use Unified Messaging to retrieve messages from your phone, or choose to have messages delivered … Read More

ProConnect User Portal – Music on Hold User

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Music on Hold 2. File requirements 3. Configure Music on Hold 1. Manage Music on Hold Music on Hold allows you to play music for all calls when the remote party is placed on hold or parked. 2. File requirements Before uploading a Music on Hold file, ensure it meets the following requirements. For .WAV and .WMA … Read More

ProConnect User Portal – Busy Lamp Field

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Busy Lamp Field 2. Configure Busy Lamp Field 3. Select Monitored Users 1. Manage Busy Lamp Field The Busy Lamp Field feature allows you to monitor the status of specified users via your SIP Attendant Console phone. You can view whether monitored users are active or inactive, and configure call park notifications for their lines. 2. Configure … Read More

ProConnect User Portal – Call Transfer

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Call Transfers 2. Configure Call Transfer 1. Manage Call Transfers The Call Transfer service allows you to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. The Busy Camp On and Call Transfer Recall features allow you to camp a call on a busy destination and be … Read More

ProConnect User Portal – Push to Talk

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Push to Talk 2. Configure Push to Talk 3. Add Users to Your Access List 1. Manage Push to Talk Push to Talk allows you to use your desktop phone as either a one-way or two-way intercom with other users. 2. Configure Push to Talk To configure Push to Talk, follow these steps: From the dashboard menu, … Read More

ProConnect User Portal – Sequential Ring

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Sequential Ring 2. Configure Sequential Ring 3. Add Criteria 1. Manage Sequential Ring Sequential Ring allows you to create a list of up to 5 additional numbers — 6 total — to ring in a specific order when you receive an incoming call. Criteria must be assigned to activate this feature. Criteria for each entry can include … Read More

ProConnect User Portal – Selective Call Rejection

Michael HarroldSeptember 20, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Selective Call Rejection 2. Add a Selective Call Rejection Entry 1. Manage Selective Call Rejection Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. Callers who meet the criteria will receive an announcement that you cannot be reached. Criteria for each entry can include a list of up to 12 phone numbers or … Read More

ProConnect User Portal – Selective Call Acceptance

Michael HarroldSeptember 19, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Selective Call Acceptance 2. Add a Selective Call Acceptance Entry 1. Manage Selective Call Acceptance Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. Criteria for each entry can include a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. 2. Add … Read More

ProConnect User Portal – Speed Dial 8

Michael HarroldSeptember 19, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Speed Dial 8 2. Configure Speed Dial 8 1. Manage Speed Dial 8 Speed Dial allows you to place a call by pressing a reduced number of keys instead of dialing the entire phone number. Speed Dial 8 allows you to set up to 8 speed dial numbers that can be called with the push of a … Read More

ProConnect User Portal – Priority Alert

Michael HarroldSeptember 19, 2021ProConnect User Portal

Home|Posts|conferenceMENU 1. Manage Priority Alert 2. Add a Priority Alert 1. Manage Priority Alert Priority Alert allows your phone to ring with a different tone based on pre-defined criteria, making it easy to identify calls from specific people or groups. Criteria for each Priority Alert entry can include a list of up to 12 phone numbers or digit patterns, a … Read More

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