Business Integrator – CRM Integrations

Michael HarroldBusiness Integrator Guides

Home | guide | Page 2 Installation and Dialing Guides To install Business Integrator: Business Integrator works with the following applications. Click to download the installation guide and, if applicable, the dialing guide. Application Name & Version Installation guide Dialing Guide Act! 2007-2009 Installation Guide Dialing Guide Act! 2010+ Installation Guide Dialing Guide ConnectWise Installation Guide Dialing Guide eGroupware Installation … Read More

Poly VVX 501 and VVX 601 – User Guide

Michael HarroldPolycom VVX 501/601

Home | guide | Page 2 What you need to know: Learn the basics of using your Poly VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call … Read More

Call Center Settings

Michael HarroldCall Center Agent Videos

Home | guide | Page 2 What you need to know: Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. To return to the main interface, click the Back To Application link. MENU 1. General 2. Application 3. Services 4. Plug-Ins 5. Report 6. About Introduction Click … Read More