Home|Posts|loginMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The … Read More
ProConnect User Portal – Manage E911 information
Home|Posts|loginMENU Update E911 Information 1. Update E911 Information Enhanced 911 (E911) ensures emergency responders receive accurate location information when a 911 call is placed, helping them reach you quickly and safely. End users can manage their E911 settings to keep phone numbers and associated addresses current as work locations or devices change. These settings give users direct control over the … Read More
ProConnect User Portal – Call Recording Admins and Users
Home|Posts|loginMENU 1. Manage Call Recording 2. Configure Call Recording 1. Manage Call Recording The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings. Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only. 2. Configure Call Recording To configure Call Recording, … Read More
ProConnect User Portal – Call Forwarding To Voicemail
Home|Posts|loginMENU 1. Manage Call Forwarding to Voicemail 2. Enable Call Forwarding to Voicemail 3. Disable Call Forwarding to Voicemail 1. Manage Call Forwarding to Voicemail Call forwarding is a phone management feature that redirects incoming calls to an alternate number, such as a cell phone, home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming calls directly … Read More
ProConnect User Portal – Meet Me Conferencing
Home|Posts|loginMENU 1. Manage Meet-Me Conferencing 2. Add a conference 1. Manage Meet-Me Conferencing Meet-Me Conferencing allows you to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. When your conference bridge is enabled, you will receive an email with your bridge information, including a direct dial number, conference ID, and moderator PIN. … Read More
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Business Integrator for Mac – Using Business Integrator
Home|Posts|loginWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Place Calls There are multiple ways to call someone using Business Integrator. You can … Read More
Business Integrator for Mac – Getting Started
Home|Posts|loginWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not disturb, … Read More
ProConnect User Portal – Voice Messaging User
Home|Posts|loginMENU 1. Manage Voice Messaging 2. Access Voice Messaging Settings 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Distribution Lists 7. Advanced Options 1. Manage Voice Messaging Voice Messaging allows you to specify how to handle your voicemail messages. You can use Unified Messaging to retrieve messages from your phone, or choose to have messages delivered … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|loginMENU 1. Manage Music on Hold 2. File requirements 3. Configure Music on Hold 1. Manage Music on Hold Music on Hold allows you to play music for all calls when the remote party is placed on hold or parked. 2. File requirements Before uploading a Music on Hold file, ensure it meets the following requirements. For .WAV and .WMA … Read More