Home|Posts|loginMENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior. Note: The system administrator can restrict your ability to configure Call Recording. When restricted, Recording Option and … Read More
ProConnect User Portal – Call Forwarding To Voicemail
Home|Posts|loginMENU Introduction 1. Call Forwarding to Voicemail Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming calls directly to … Read More
ProConnect User Portal – Meet Me Conferencing
Home|Posts|loginMENU 1. Meet-Me Conferencing 2. Configure the Meet-Me Conferencing Feature 1. Meet-Me Conferencing Meet-Me conferencing is a great way to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. You can establish a conference number to be shared across multiple users within a group. When your conference bridge is enabled, you will … Read More
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Business Integrator for Mac – Using Business Integrator
Home|Posts|loginWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Place Calls There are multiple ways to call someone using Business Integrator. You can … Read More
Business Integrator for Mac – Getting Started
Home|Posts|loginWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not disturb, … Read More
ProConnect User Portal – Voice Messaging User
Home|Posts|loginMENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just choose to send the … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|loginMENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files: Linear PCM 16.000 kHz 16-bit mono For .WMA files: … Read More
ProConnect User Portal – Busy Lamp Field
Home|Posts|loginMENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp Field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp Field From the user dashboard, locate and click … Read More
ProConnect User Portal – Call Transfer
Home|Posts|loginMENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the call to transfer on a … Read More