Home | Overview | Page 3 MENU Introduction 1. Alternate Numbers Introduction The Alternate Numbers service allows a user to have up to ten alternate phone numbers in addition to the main phone number and to assign one of four distinctive ring patterns to each alternate number. In addition, a distinctive call waiting tone is associated with each distinctive ring … Read More

Home | Overview | Page 3 MENU Introduction 1. User Profile Introduction Your User Profile is a collection of settings and information associated with your user account. 1. User Profile From the user dashboard, locate and click on User Profile to access your user information. The User Profile will appear. Here you will see all your user information. You can … Read More

Home | Overview | Page 3 MENU Introduction 1. User Schedules 2. Adding Schedules Introduction You can create user schedules for various service features that may require them. You have the ability to create regular time schedules or holiday schedules. 1. User Schedules From the user dashboard, locate and click the User Schedules tab in the left-hand navigation bar. The … Read More

Home | Overview | Page 3 MENU Introduction 1. Password 2. Passcode Introduction You can reset your password and passcode from the user portal and also reset your password from the login page. 1. Password Reset Password from Login From the login screen, select the Forgot Password? option. Enter your username. Enter your email address. Note: The email address you … Read More

Home | Overview | Page 3 MENU Introduction 1. Set Up Office Anywhere Introduction CCI Anywhere (sometimes simply called “Anywhere”) is a Mobility feature that allows calls placed to a user’s office phone to ring any phone(s) set up under the “Anywhere” feature. Most users designate their mobile phone as their “Anywhere phone.” 1. Set Up Office Anywhere From the … Read More

Home | Overview | Page 3 MENU Introduction 1. To Enable Hoteling Guest Introduction Hoteling Guest allows a user to associate their service profile with a Hoteling Host user. This enables the guest user to use the host’s device with the guest user’s service profile. This feature is useful for transient employees. 1. To Enable Hoteling Guest: From the main dashboard, … Read More

Home | Overview | Page 3 MENU Introduction 1. Do Not Disturb Introduction When Do Not Disturb is enabled, this feature will give all incoming calls and notifications the busy treatment. Optionally, you can enable a Ring Reminder to play a brief tone on your desktop phone when you receive incoming calls. 1. Do Not Disturb To enable Do Not … Read More

Home | Overview | Page 3 MENU Introduction 1. Call Forwarding No Answer Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding No Answer … Read More

Home | Overview | Page 3 MENU Introduction 1. Call Forwarding Busy Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding Busy forwards calls … Read More

Home | Overview | Page 3 MENU Introduction 1. Call Forward Always Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forward Always forwards all … Read More