Home | Settings MENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of … Read More

Home | Settings MENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting users’ voicemail passwords, configuring user settings, and managing hunt … Read More

Home | Settings MENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of business hours, they are automatically redirected to a set … Read More

Home | Settings MENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to … Read More

Home | Settings MENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call park is a feature that internally transfers calls through the use of call park groups. A call park group defines a group of users who can park calls against phone lines that are within the same call … Read More

Home | Settings MENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can run a call center agent report, which displays detailed … Read More

Home | Settings MENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls … Read More

Home | Settings MENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within … Read More