Home|Posts|voicemailWhat you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Ad-hoc Conferencing 9. Blind Transfer 10. Consulted Transfer 11. Call History 12. Park/Retrieve calls 13. Manage video on your phone … Read More
Poly Edge E Expansion Module
Home|Posts|voicemailWhat you need to know: Learn the basics of using your Poly Edge E Expansion Module. MENU Introduction 1. Overview 2. Supported Expansion Modules 3. Line Keys 4. Smart Paging Introduction Learn the basics of using your Poly Edge E Expansion Module (EM) with compatible phones. The EM supports the Poly Edge E400 and E500 series phones and is ideal … Read More
Poly Edge E220, E320 & E350
Home|Posts|voicemailWhat you need to know: Learn the basics of using your Poly Edge E220, E320 & E350 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home View 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. Call … Read More
Poly Edge E400 & E450 – User Guide
Home|Posts|voicemailWhat you need to know: Learn the basics of using your Poly Edge E400 & E450 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. Call Forwarding 16. … Read More
Push to Talk – Guide
Home|Posts|voicemailWhat you need to know: Learn the basics of using Push to Talk on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests that the destination … Read More
Administrators Portal – Odin – Overview
Home|Posts|voicemailMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to configure features and services for your location or multiple locations. Administrators can manage users, reset passwords, and configure services such as auto attendants, call centers, and hunt … Read More
Administrators Portal – Odin – Group Night Forwarding
Home|Posts|voicemailMENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The Group Night Forwarding feature redirects incoming calls to a specific phone number outside of the group’s business hours. Administrators can enable this service so that calls received after hours are automatically forwarded to a set number. This guide explains how to view and modify Group … Read More
Administrators Portal – Call Pickup
Home|Posts|voicemailMENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service allows users to answer any incoming call ringing within their assigned pickup group. A pickup group is a set of users at a specific location for whom the call pickup feature is enabled. Administrators assign users to these … Read More
Administrators Portal – Call Park
Home|Posts|voicemailMENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call Park allows users to place a call on hold in a shared group so it can be retrieved from any phone within that group. Parking a call frees up the original phone line, making it available for other calls. For … Read More
Administrators Portal – Odin – Call Center Reports
Home|Posts|voicemailMENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides several reporting options for group services, including call center reports. Administrators can run a Call Center Agent Report, which provides detailed data on calls handled within a group’s call … Read More