Home|Posts|voicemailWhat you need to know: Learn the basics of using your Poly Edge E220, E320 & E350 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home View 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. Call … Read More
Poly Edge E400 & E450 – User Guide
Home|Posts|voicemailWhat you need to know: Learn the basics of using your Poly Edge E400 & E450 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. Call Forwarding 16. … Read More
Push to Talk – Guide
Home|Posts|voicemailWhat you need to know: Learn the basics of using Push to Talk on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests that the destination … Read More
Administrators Portal – Odin – Overview
Home|Posts|voicemailMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting users’ voicemail passwords, configuring user settings, and managing hunt groups, auto attendants, … Read More
Administrators Portal – Odin – Group Night Forwarding
Home|Posts|voicemailMENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of business hours, they are automatically redirected to a set number. This guide … Read More
Administrators Portal – Call Pickup
Home|Posts|voicemailMENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to a group in … Read More
Administrators Portal – Call Park
Home|Posts|voicemailMENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call park is a feature that internally transfers calls through the use of call park groups. A call park group defines a group of users who can park calls against phone lines that are within the same call park group. This … Read More
Administrators Portal – Odin – Call Center Reports
Home|Posts|voicemailMENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can run a call center agent report, which displays detailed reporting for all … Read More
Administrators Portal – Odin – Call Centers
Home|Posts|voicemailMENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls received by a … Read More
Administrators Portal – Odin – Auto Attendants
Home|Posts|voicemailMENU Introduction 1. Create an Auto Attendant Configure Auto Attendant settings and options 2. Modify an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. It also delivers your company greeting or … Read More