Receptionist Console

Rick OrtizReceptionist Clients

What you need to know:

The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are.

Introduction

The Receptionist Console (Broadworks Receptionist) is a web-based, carrier-class Internet Protocol (IP) Telephony Attendant that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are.
The Broadworks Receptionist is used by “front-of-house” telephone attendants, who screen inbound calls for enterprises. It is a tool that realizes the promise of IP telephony by enhancing business processes and delivering rich services in a user-friendly way.


1.

Administrative Assignment

Administrators can assign the Broadworks Receptionist to users within the Consolidated Odin Admin Portal.

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To assign the Broadworks Receptionist:

  1. Click on User Service Settings from the Dashboard.
  2. Select Broadworks Receptionist - Enterprise from the list.
  3. Click on the Settings (Gear) Icon.
  4. The Edit Users list appears.
  5. Select the available users from the list. To select all of the users, click on the Select All button. To remove a user, click on their name from the Selected list.
  6. Once done, click the Save button.

Your Broadworks Receptionist list updates to display the current users that are assigned a receptionist console. You can edit the list at any time by clicking on the Settings icon.

To learn how to configure the Broadworks receptionist client, visit the following guides: https://proconnect.consolidated.com/end-users-hub/business-apps/receptionist-console-guides/