Home|Posts|Administrators|Admin PortalMENU Introduction Add and edit alternate numbers Introduction Alternate Numbers allows up to ten additional phone numbers or extensions to be assigned in addition to your primary number and extension. All additional numbers and extensions ring your phone(s) in the same way as your primary phone. Add and edit alternate numbers Administrators can add and edit alternate numbers assigned … Read More
Group Paging – Admin Guide
Home|Posts|Administrators|Admin PortalMENU Introduction Create a paging group Configure and modify originators Configure and modify targets Introduction A paging group is an instance of the Group Paging service, assigned a list of targets, originators, and a phone number or extension. When an originator dials the paging group number, all targets are paged and joined in an n-way conference with the originator. … Read More
Administrators Portal – Odin – Barge-in Exempt
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in … Read More
Administrators Portal – Odin – Shared Call Appearance
Home|Posts|Administrators|Admin PortalMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a … Read More
Administrators Portal – Odin – Music On Hold
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin … Read More
Administrators Portal – Odin – Voice Messaging Distribution List Service
Home|Posts|Administrators|Admin PortalMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. … Read More
Administrators Portal – Odin – Post Training Refresher
Home|Posts|Administrators|Admin PortalMENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom Auto Attendant Greetings 9. Set … Read More
Administrators Portal – Odin – Schedules
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. … Read More
Administrators Portal – Odin – Call Flow Visualizer Admin Guide
Home|Posts|Administrators|Admin PortalMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & … Read More
User Call Reports – Admin Guide
Home|Posts|Administrators|Admin PortalMENU 1. User Call Reports 2. Generate / View / Download Auto Attendant Reports 1. User Call Reports The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following: Call Record Types: Today Yesterday Last … Read More