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ANNOUNCEMENT - ProConnect Admins! Click here to learn about our NEW Call Flow Visualizer.

Home | End Users Hub | Business Apps | Call Center Agent Tutorials

Business Apps Hub

To start, please Select from the categories listed below:

 

Call Center Agent Tutorials

  • Signin / Signout
  • Signin / Signout Desk Phone
  • Display Pane
  • Contacts Pane
  • Call Console
  • Dashboard
  • Join Call Centers
  • ACD States and Settings
  • Post-Call Settings and Wrap-Up
  • Placing Calls
  • Answering Calls
  • Transferring Calls
  • Conference Calls
  • Select Supervisor to Monitor
  • Escalating Calls to Supervisors
  • Managing Speed Dials and Personal Contacts

Call Center Agent

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Upcoming Events

To learn about all available training options, please click here.

Poly Edge E400 Series Phone

Thursday, September 4th
at 2:00pm ET (60 min)

 

Register Now

ProConnect's Webex

Tuesday, September 16th
at 2:00pm ET (60 min)

 

Register Now

Cisco 6800 & 8800 series phones

Thursday, September 18th
at 2:00pm ET (60 min)

 

Register Now

Admin Portal

Thursday, September 25th
at 2:00pm ET (60 min)

 

Register Now

Poly Edge E400 Series Phone

Thursday, October 2nd
at 2:00pm ET (60 min)

 

Register Now

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