Image
  • Administrators
    • Getting Started
    • Administrators Hub
    • Admin Portal Guide Library
  • End Users
    • Getting Started
    • End Users Hub
    • User Portal Video Library
    • User Portal Guide Library
  • Business Apps
    • Call Center
    • Broadsoft Thin Client
    • Webex App
    • SMS/MMS
    • Reception Client
    • Business Integrator
    • Advanced Call Reporting
    • Call Recording – Dubber
  • Phones & Voicemail
    • Cisco Phones
    • Poly Phones
    • Voicemail
  • Downloads & Links
  • Webinars
  • Contact Us

ANNOUNCEMENT - ProConnect Admins! Click here to learn about our NEW Call Flow Visualizer.

Home | End Users Hub | Business Apps | Call Center Agent Tutorials

Business Apps Hub

To start, please Select from the categories listed below:

 

Call Center Agent Tutorials

  • Signin / Signout
  • Signin / Signout Desk Phone
  • Display Pane
  • Contacts Pane
  • Call Console
  • Dashboard
  • Join Call Centers
  • ACD States and Settings
  • Post-Call Settings and Wrap-Up
  • Placing Calls
  • Answering Calls
  • Transferring Calls
  • Conference Calls
  • Select Supervisor to Monitor
  • Escalating Calls to Supervisors
  • Managing Speed Dials and Personal Contacts

Call Center Agent

Image

Upcoming Events

To learn about all available training options, please click here.

Poly Edge E400 Series Phone

Thursday, July 3rd
at 2:00pm ET (60 min)

 

Register Now

ProConnect's Webex

Thursday, July 10th
at 2:00pm ET (60 min)

 

Register Now

Call Recording (Dubber)

Thursday, July 17th
at 2:00pm ET (60 min)

 

Register Now

Admin Portal

Thursday, July 24th
at 2:00pm ET (60 min)

 

Register Now

© 2024 Consolidated Communications. Powered by B-LYNK
  • Home
  • Getting Started
    • Administrator
    • End User
  • Help Topics
    • Administrators
    • Business Apps
    • Phones and Voicemail
  • Downloads & Links
  • Webinars
  • Contact Us