Home | End Users | ProConnect User Portal MENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior. Note: The system administrator can restrict your ability to … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Call Forwarding to Voicemail Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding … Read More

Home | End Users | ProConnect User Portal MENU 1. Meet-Me Conferencing 2. Configure the Meet-Me Conferencing Feature 1. Meet-Me Conferencing Meet-Me conferencing is a great way to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. You can establish a conference number to be shared across multiple users within a group. … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files:  Linear … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp Field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Push to Talk 2. To Configure Push to Talk 3. To Add Users to Your Access List Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. 1. Push to Talk From the user dashboard, locate and click on User Service … Read More

Home | End Users | ProConnect User Portal MENU Introduction 1. Sequential Ring 2. To Configure Sequential Ring 3. To Add Criteria Introduction Sequential Ring allows you to create a list of up to 5 additional numbers (a total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate … Read More