Home | Admin MENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of … Read More
ProConnect User Portal – Call Recording Admins and Users
Home | Admin MENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior. Note: The system administrator can restrict your ability to configure Call Recording. When restricted, … Read More
ProConnect User Portal – Call Forwarding To Voicemail
Home | Admin MENU Introduction 1. Call Forwarding to Voicemail Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming … Read More
ProConnect User Portal – Meet Me Conferencing
Home | Admin MENU 1. Meet-Me Conferencing 2. Configure the Meet-Me Conferencing Feature 1. Meet-Me Conferencing Meet-Me conferencing is a great way to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. You can establish a conference number to be shared across multiple users within a group. When your conference bridge is … Read More
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Administrators Portal – Odin – Overview
Home | Admin MENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting users’ voicemail passwords, configuring user settings, and managing hunt … Read More
Administrators Portal – Odin – Group Night Forwarding
Home | Admin MENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of business hours, they are automatically redirected to a set … Read More
Administrators Portal – Call Pickup
Home | Admin MENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to … Read More
Administrators Portal – Call Park
Home | Admin MENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call park is a feature that internally transfers calls through the use of call park groups. A call park group defines a group of users who can park calls against phone lines that are within the same call … Read More
Administrators Portal – Odin – Call Center Reports
Home | Admin MENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can run a call center agent report, which displays detailed … Read More