Home|Posts|callMENU Introduction View Account/Authorization administration codes Manage Account/Authorization codes Edit Account/Authorization codes Introduction Account codes enable call tracking by prompting users to enter a code when making calls outside the group. However, the system does not validate these codes, so calls are not blocked. Authorization codes require users to enter a valid code before the call is connected; invalid codes … Read More

Home|Posts|callMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in exempt … Read More

Home|Posts|callMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a user’s … Read More

Home|Posts|callMENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin portal. … Read More

Home|Posts|callMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The … Read More

Home|Posts|callMENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom Auto Attendant Greetings 9. Set Up … Read More

Home|Posts|callMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules … Read More

Home|Posts|callMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More