Home | Call Center MENU 1. Overview of Texting Using Webex 2. Prerequisites 3. Access the Texting Application 4. Add Texting to the Sidebar 5. Activate the Notification Bot in Webex (Optional) 6. Add Texting in Webex Spaces 7. Settings 8. Set Your Webex Notification Settings 9. Set Your System Notification Settings 10. Send and View Messages 11. View a … Read More
ProConnect User Portal – Messaging Distribution List Service
Home|Posts|Call CenterMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. … Read More
ProConnect User Portal – Manage E911 information
Home|Posts|Call CenterMENU Update E911 Information 1. Update E911 Information Enhanced 911 (E911) ensures emergency responders receive accurate location information when a 911 call is placed, helping them reach you quickly and safely. End users can manage their E911 settings to keep phone numbers and associated addresses current as work locations or devices change. These settings give users direct control over … Read More
ProConnect Texting with Teams – Manage contacts and groups
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ProConnect Texting with Teams – Manage text messages
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ProConnect Texting with Teams – Send an SMS or MMS text message
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ProConnect Texting with Teams – Set system notifications
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ProConnect Texting with Teams – Set Teams notifications
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ProConnect Texting with Teams – Run reports
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ProConnect Texting with Teams – Adjust notification and settings
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