Home|Posts|callMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a user’s … Read More
Texting for ProConnect with Teams – Mobile
Home | call | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction 1. Overview of Texting Using Teams 2. The Basics Introduction This document guides users to effectively utilize their mobile Texting app within ProConnect with Teams. Note: Throughout this document, phone numbers … Read More
Administrators Portal – Odin – Music On Hold
Home|Posts|callMENU Introduction 1. Create a Music On Hold Profile 2. Edit a Music On Hold Profile Introduction Administrators can assign and manage the music or announcements that callers hear while on hold. The system default audio may be used, or a custom file can be uploaded. 1. Create a Music On Hold Profile To add a music on hold profile, … Read More
Administrators Portal – Odin – Schedules
Home|Posts|callMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (such as auto attendants and call queues) by defining when specific behaviors occur. They route incoming calls based on the day of the week and time of day. Schedules are classified as either: Time – Defines the days and hours your … Read More
Administrators Portal – Odin – Call Flow Visualizer Admin Guide
Home|Posts|callMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More
Cisco 8875 Series – Phone Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Ad-hoc Conferencing 9. Blind Transfer 10. Consulted Transfer 11. Call History 12. Park/Retrieve calls 13. Manage video on your phone … Read More
Texting for ProConnect with Teams
Home | call | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction Overview Prerequisites Access the Texting application Add Texting Add Texting to a Channel Adjust notifications and settings Run Reports Notifications Messages Contacts Introduction This document provides guidance for users to effectively … Read More
Transfer Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Transfer Calls 1. Transfer Calls The Complete Transfer button completes a previously initiated inquiry transfer operation to a target device. The button is only shown enabled when your associated device has a call on hold, as … Read More
Answer Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Answer Calls 1. Answer Calls The Answer Alerting Call option picks up the call currently alerting at your associated endpoint. The request may fail if the call is no longer alerting your extension device by the … Read More
Place Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Place Calls 1. Place Calls To place a call: Locate the Report Toolbar. Click the Outbound Call icon and enter the phone number or select a user from the list. Click image for large view If … Read More