Home|Posts|callMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules … Read More
Administrators Portal – Odin – Call Flow Visualizer Admin Guide
Home|Posts|callMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More
Cisco 8875 Series – Phone Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Ad-hoc Conferencing 9. Blind Transfer 10. Consulted Transfer 11. Call History 12. Park/Retrieve calls 13. Manage video on your phone … Read More
Texting for ProConnect with Teams
Home | call | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction Overview Prerequisites Access the Texting application Add Texting Add Texting to a Channel Adjust notifications and settings Run Reports Notifications Messages Contacts Introduction This document provides guidance for users to effectively … Read More
Transfer Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Transfer Calls 1. Transfer Calls The Complete Transfer button completes a previously initiated inquiry transfer operation to a target device. The button is only shown enabled when your associated device has a call on hold, as … Read More
Answer Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Answer Calls 1. Answer Calls The Answer Alerting Call option picks up the call currently alerting at your associated endpoint. The request may fail if the call is no longer alerting your extension device by the … Read More
Place Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Place Calls 1. Place Calls To place a call: Locate the Report Toolbar. Click the Outbound Call icon and enter the phone number or select a user from the list. Click image for large view If … Read More
Change Agent ACD States – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Change Agent ACD States 1. Change Agent ACD States To view or change an agent’s ACD state: Hover over the agent’s name and left-click it. Click image for large view Select Set Status and choose one … Read More
Group and Queue Report – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Group and Queue Report Filter Queues 1. Group and Queue Report The group and queue report is part of the service level report category. To access the group and queue report: Expand the Reporting menu. Locate … Read More
Call Control – Supervisor – Enhanced Call Center Reporting
Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Call Control 1. Call Control You can perform call control actions from within certain real-time reports. Call controls can be accessed at your assigned endpoint location or for the device location represented by a particular report … Read More