Home | forwarding | Page 2 MENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for … Read More
Administrators Portal – Odin – Schedules
Home | forwarding | Page 2 MENU Introduction 1. Add a Schedule 2. Modify a Schedule Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week … Read More
Administrators Portal – Odin – Auto Attendants
Home | forwarding | Page 2 MENU Introduction 1. Modifying an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They also provide callers with your company greeting/announcement and dialing menu options. … Read More
Administrators Portal – Odin – Configuring User Features
Home | forwarding | Page 2 MENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure or set up several features for users in your company. This guide reviews some of the most common user features … Read More
Poly VVX 250/350/450 – User Guide
Home | forwarding | Page 2 What you need to know: Learn the basics of using your Poly VVX 250/350/450 desk phone. MENU Introduction 1. Phone Overview 2. Lines View 3. Home View 4. Feature Keys 5. Placing Calls 6. Answering Calls 7. Hold 8. Mute 9. Call Transfer 10. Three-Way Conference Call 11. Do Not Disturb 12. Call Forwarding … Read More
Voicemail – Guide
Home | forwarding | Page 2 What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. How to Access your Voicemail 2. Accessing your Voicemail from Outside the Office 3. Voicemail Options Introduction This guide is to help end-users configure their voicemail for the first time. 1. How to Access your Voicemail … Read More
Poly Trio 8500 – User Guide
Home | forwarding | Page 2 What you need to know: Learn the basics of using your Poly Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind … Read More
Admin Portal – Loki – Trunk Group
Home | forwarding | Page 2 MENU Introduction 1. Login 2. Trunk Group 3. Capacity Management 4. Call Forwarding Always 5. Incoming Capacity Exceeded 6. Unreachable Destination 7. Call Policies 8. State Trunk Group Rerouting Introduction The Admin Portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations. A Trunk Group allows … Read More
Yealink T46S – User Guide
Home | forwarding | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Enhanced Call Park 10. Adding Contacts to Directory 11. Voicemail Setup 12. Voicemail Access 13. Call History … Read More
Poly VVX 311 and VVX 411 – User Guide
Home | forwarding | Page 2 What you need to know: Learn the basics of using your Poly VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Enhanced Call … Read More