Home|Posts|loginMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The … Read More
ProConnect User Portal – Manage E911 information
Home|Posts|loginMENU Introduction Introduction Enhanced 911 (E911) ensures emergency responders receive accurate location information when a 911 call is placed, helping them reach you quickly and safely. Update E911 information End users can manage their E911 settings to keep phone numbers and associated addresses current as work locations or devices change. These settings give users direct control over the accuracy of … Read More
ProConnect User Portal – Call Recording Admins and Users
Home|Posts|loginMENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings through the admin portal. Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only. 1. Configure Call Recording To configure call recording for a … Read More
ProConnect User Portal – Call Forwarding To Voicemail
Home|Posts|loginMENU Introduction 1. Call Forwarding to Voicemail Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming calls directly to … Read More
ProConnect User Portal – Meet Me Conferencing
Home|Posts|loginMENU 1. Meet-Me Conferencing 2. Configure the Meet-Me Conferencing Feature 1. Meet-Me Conferencing Meet-Me conferencing is a great way to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. You can establish a conference number to be shared across multiple users within a group. When your conference bridge is enabled, you will … Read More
Protected: Odin Portal – Meet Me Conferencing
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Business Integrator for Mac – Using Business Integrator
Home|Posts|loginWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Place Calls There are multiple ways to call someone using Business Integrator. You can … Read More
Business Integrator for Mac – Getting Started
Home|Posts|loginWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not disturb, … Read More
ProConnect User Portal – Voice Messaging User
Home|Posts|loginMENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just choose to send the … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|loginMENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files: Linear PCM 16.000 kHz 16-bit mono For .WMA files: … Read More