Home | retrieve What you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Ad-hoc Conferencing 9. Blind Transfer 10. Consulted Transfer 11. Call History 12. Park/Retrieve calls 13. Manage video … Read More
Push to Talk – Guide
Home | retrieve What you need to know: Learn the basics of using Push to Talk on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests … Read More
Voicemail – Guide
Home | retrieve What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. How to Access your Voicemail 2. Accessing your Voicemail from Outside the Office 3. Voicemail Options Introduction This guide is to help end-users configure their voicemail for the first time. 1. How to Access your Voicemail To access your … Read More
Poly Trio 8500 – User Guide
Home | retrieve What you need to know: Learn the basics of using your Poly Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind Transfer 10. Performing … Read More
Cisco 8800 Series – User Guide
Home | retrieve What you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Blind Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call History 13. … Read More
Cisco 6800 Series – User Guide
Home | retrieve What you need to know: Learn the basics of using your Cisco 6800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call History 13. Park … Read More
Yealink T46S – User Guide
Home | retrieve What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Adding Contacts to Directory 10. Voicemail Setup 11. Voicemail Access 12. Call History 13. Bluetooth Connectivity Introduction The following topics … Read More
Poly VVX 311 and VVX 411 – User Guide
Home | retrieve What you need to know: Learn the basics of using your Poly VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Enhanced Call Park 12. Phone … Read More
Yealink T48S – User Guide
Home | retrieve What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with common questions related … Read More
Managing Queued Calls
Home | retrieve What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. Queued Calls Pane The … Read More