Home|Posts|userMENU Introduction Override a user’s caller ID Introduction A user’s default caller ID can be overridden with a number from their designated number pool. This determines which number recipients see when the user places off-network outbound calls. For example, an extension-only user who would normally display the group’s caller ID on off-net calls can instead show a more appropriate number. … Read More

Home|Posts|userMENU Introduction Update a user profile Update a number and/or extension Update user E911 information Manage user calling features Reset a portal password Reset a voicemail passcode Configure Integrated IMP settings Introduction Administrators can manage a wide range of user settings to ensure profiles, numbers, calling features, and security credentials remain accurate and up to date. From updating basic profile … Read More

Home|Posts|userMENU Introduction View assigned numbers Activate and deactivate numbers Introduction Assign Numbers allows you to view and activate the phone numbers associated with your organization. You can quickly activate or deactivate individual numbers or entire ranges as needed, keeping your number inventory organized and up to date. View assigned numbers Administrators can view and filter assigned numbers. To view and … Read More

Home|Posts|userMENU Introduction View Account/Authorization administration codes Manage Account/Authorization codes Edit Account/Authorization codes Introduction Account codes enable call tracking by prompting users to enter a code when making calls outside the group. However, the system does not validate these codes, so calls are not blocked. Authorization codes require users to enter a valid code before the call is connected; invalid codes … Read More

Home|Posts|userMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in exempt … Read More

Home|Posts|userMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a user’s … Read More

Home|Posts|userMENU Introduction 1. Create a Music On Hold Profile 2. Edit a Music On Hold Profile Introduction Administrators can assign and manage the music or announcements that callers hear while on hold. The system default audio may be used, or a custom file can be uploaded. 1. Create a Music On Hold Profile To add a music on hold profile, … Read More

Home|Posts|userMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (such as auto attendants and call queues) by defining when specific behaviors occur. They route incoming calls based on the day of the week and time of day. Schedules are classified as either: Time – Defines the days and hours your … Read More

Home|Posts|userMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More