Yealink W56H DECT Handset – User Guide

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What you need to know:

Learn the basics of using your W56H DECT Handset phone.

Introduction

The following topics will help you with common questions related to using your Yealink W56H DECT Handset phone.


Registering the Base Unit and Phone

To register your Yealink W56H phone:

  1. Press and hold the button shown below on the base station until the registration LED slow flashes.
  2. Press the OK key on your handset to enter the main menu.
  3. Select Settings.
  4. Press Registration.
  5. Select Register handset.

This automatically registers your devices.

The Basics

The Yealink W56H Handset has the following features:

  • Display
  • Softkeys - Perform the functions that appear directly above them on the display. The functions of the softkeys are contact sensitive, meaning they change depending on current activity.
  • Talk button
  • Voicemail button
  • Navigation Arrows - By pressing Up or Down, Left or Right, you can scroll through the options and lists from the display. These keys also function as a fast way to navigate to many functions such as placed calls, received calls, and directory contacts.
  • OK or “Enter” button

Feature Keys

The feature keys are the ones that you will use most often. They include the following:

Talk Button – Press the Talk button to place a call after dialing a phone number or when answering incoming calls.

End Button – This key enables you to end an active phone call or reject an incoming call.

Speakerphone Key – This key is used to place and receive calls using the speakerphone.

Mute Key – Use this key to mute local audio during calls and conferences.

Transfer Key- This key is used to transfer, or send calls to another person.

Voicemail Key - Use this key to access your Voicemail  and configure your voicemail box greeting.

Placing Calls

To place a call:

  1. Dial the number.
  2. Press the Talk button.

Receiving Calls

To answer a call:

  1. Press the Talk button or the Accept softkey.

To answer an incoming call while on an active call:

  1. Scroll to the incoming call and press the Accept softkey.

The first call is automatically placed on hold.

To retrieve the first call:

  1. Press the Swap softkey.
  2. or

  3. Use the Navigation arrows to scroll back to the first call.

Placing Calls on Hold

To put an active call on hold:

  1. Press the Options softkey.
  2. Scroll down to the Hold option and tap the OK button.
  3. To resume the call, press the Resume button.

If you have more than one call on hold:

  1. Press the Swap softkey.
  2.  or

  3. Use the Navigation arrows,  to move up or down to the call you wish to resume.

Call Transfer

Blind Transfer

A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first.

To conduct a blind transfer while on an active call:

  1. Press the Transfer (or TRAN)button.
  2. Enter the destination to which you wish to transfer the call.
  3. Press the Transfer (or TRAN) button again.

This completes the transfer.

Consulted Transfer

A Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call. 

To conduct a consulted transfer while on an active call:

  1. Press the Transfer (or TRAN) button. The caller is automatically placed on hold.
  2. Dial the receiving party and press OK.
  3. Once the receiving party answers, announce the call.
  4. To complete the transfer, press the Transfer (or TRAN) button again.

Direct-to-Voicemail Transfer

A Direct-to-Voicemail Transfer is performed when you wish to transfer a call directly to another user’s voicemail.

To conduct a Direct-to-Voicemail Transfer, while on an active call:

  1. Press the Transfer (or TRAN)button.
  2. The caller is automatically placed on hold.
  3. Enter Star (*) 55 followed by the user’s extension.
  4. Press the Transfer (or TRAN) button again.

This completes the direct-to-voicemail transfer.

Three-Way Conference Call

To initiate a Three-Way Conference Call, while on an active call:

  1. Press the Options softkey.
  2. Select Conference.
  3. Dial the second number and press OK.
  4. When the second party answers, press the Conference softkey again to connect the calls.

Do No Disturb

The Do Not Disturb feature is used to send all incoming calls directly to voicemail.

To enable Do Not Disturb:

  1. Press the OK button and scroll to Call Features.
  2. Select Do Not Disturb.
  3. Select OK.
  4. Switch the service to enabled and press the Save softkey.

Once Do not Disturb is enabled, the Do Not Disturb  icon is displayed on the home screen.

Note: Once Do Not Disturb is enabled, calls cannot be received until you disable the feature. To disable this feature, repeat the previous steps.

Call Forwarding

By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable call forwarding or change your voice portal busy and no answer setting.

To enable this feature:

  1. Press the OK softkey.
  2. Scroll to Call Features.
  3. Select Call Forward.
  4. Select the type of forwarding option you would like to enable.
    • Call forwarding always
    • Call forwarding no answer
    • Call forwarding busy
  5. Tap the type of call forwarding you wish to enable and press OK.
  6. Switch the service to enabled and enter the phone number to which to forward calls to.
  7. Tap Save when done.
  8.  

The forwarding indicator is shown on the home screen.

Note: When configuring No answer forwarding,  you must select the number of seconds the caller will hear before the call is forwarded.

To configure:

  1. Select Call Forward.
  2. Select No Answer.
  3. Switch the service to Enabled and enter the number to which to forward calls to.
  4. Select the number of seconds it would take to forward calls. (You can choose from 0 to 120 seconds.)
  5. Make your selection and select the Save softkey when done.

To disable call forwarding, select the forwarding service to disable, then switch the service to Off.

Parking Calls

To park a call, while on an active call:

  1. Select New call .
  2. Enter Star (*) 68, followed by the OK key.
  3. When prompted, dial the  extension number against which you wish to park the call, followed by the Pound (#) sign to park the call against your own number.

Retrieving Parked Calls

To retrieve a parked call:

  1. Dial Star (*) 88.
  2. When prompted, dial the extension number against which the call was parked, followed by the  Pound (#) key.
  3. You can also dial the Pound (#) key to retrieve the call parked against the number from which you are calling.

Accessing Call History

Call history can be viewed  by using the navigation arrows.

To see recently placed and received calls:

  1. Press the History button.
  2. To scroll through the list, press the Down arrow.
  3. To dial a number, scroll to the desired number, and press the Send softkey.

Adding Contacts to the Directory

To create a new contact from the call history list:

  1. Press the History softkey.
  2. Select the list of calls from your call history.
  3. Select the number you wish to save and tap Options.
  4. Select Add to Local.
  5. Select New Entry.
  6. Select the type of number and enter the name of the contact.
  7. When you are done, press Save.

Adding New Contacts

To add a contact:

  1. Tap OK.
  2. Scroll to Directory.
  3. Select the Group you wish to save your contact to.

Note: Depending on your configuration, these directory groups may vary.

  1. Tap Options.
  2. Select New Contact.
  3. Enter the contact’s name and their phone number.
  4. Press Save when done.

Voicemail

Voicemail Setup

To set up your voicemail for the first time:

  1. Press the Voicemail key.
  2. Enter your default passcode, followed by the Pound (#) sign.
  3. Enter your new passcode followed by the Pound (#)sign and confirm it once again followed by the Pound (#) sign.

Accessing  Voicemail

To check your voicemail:

  1. Press the Messages button.
  2. Enter your voicemail passcode followed by the Pound (#) key. 
  3. Follow the audio prompts to retrieve your voicemail messages.

Note: If you forget your voicemail passcode, please contact your system administrator to have it reset.

SCA

The SCA softkey or (Shared Call Appearance) allows you to see lines of each handset paired to a base.

There are up to five lines that can be assigned to each base.

  1. Press the Line softkey to see which line is already in use.
  2. You can scroll to an open line and select OK to make a call from that line.

Intercom

The intercom feature allows you to call the user or multiple users in your office.

When a recipient receives an intercom call, the phone rings.

  1. Press the green Answer button to answer the call.

To make intercom calls between phones:

  1. Press the OK button.
  2. Press the Intercom option.
  3. Use the navigation arrows to select the line to intercom with and press OK.

Assigning Incoming Lines

By default, each handset paired to base can make or receive calls on all, up to five lines, paired to base.

You can assign specific incoming lines to ring to your handset. Your handset will only ring for the incoming lines assigned, not all lines.

To assign incoming lines from your handset:

  1. Press the OK button to enter the main menu.
  2. Select Settings.
  3. Then select Telephony.
  4. Scroll down to select Incoming Lines.
  5. Enter the default system pin, 0000, and press the Done softkey.

Please contact your system administrator to have your pin reset, if needed.

You will see all the handsets registered to the base unit. Your handset is highlighted.

  1. Press the Navigation arrows to highlight the desired handset and press the OK softkey.
  2. Press Save to accept incoming calls to that line.
  3. Press the Back softkey to return to the previous menu.