Administrators Portal – Odin – Enhanced E911 Service

Michael HarroldAdmin Portal

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1.

Enhanced E911 Service

The enhanced emergency (E911) service provides an emergency service designed for organizations with a hybrid or nomadic workforce. It offers dynamic location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) around the US, territories, and Canada. Effective January 6, 2022, new federal laws require customers operating voice calling systems with movable or "nomadic" lines to automatically deliver a 9-1-1 caller's "dispatchable location" to 9-1-1 operators to enable first responders to locate the caller quickly.


2.

Access Emergency Call Notification

The Emergency Call Notification feature supports system-generated emails triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to.

Administrators can enable the Emergency Call Notification feature from the Odin Admin Portal for the entire company or enterprise.

To access Emergency Call Notification:

  1. Navigate to the left-hand menu and select Emergency Call Notification.
  2. Click the Gear icon.
  3. Check the box for Send Notification Email.
  4. Enter the email address you’d like the emergency call notification sent to.
  5. Click Save when done.

3.

Access Emergency Call Notification for Enterprise Administrators

To access Emergency Call Notification:

  1. From the dashboard, select Emergency Call Notification under Management.
  2. Click the Gear icon.
  3. Check the box and enter the email address you’d like the emergency call notification sent to. To allow group override, check that box as well.
  4. Click Save when done.