Administrators Portal – Odin – Voice Messaging Distribution List Service

Michael HarroldAdmin Portal

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Introduction

The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The Voice Messaging Distribution list service is set up in your ProConnect portal and used in your voice portal when composing a new message and when replying to or forwarding existing messages.


You can configure up to fifteen distribution lists. The distribution lists are numbered from 0 to 14, corresponding to the key you must use in the voice portal to use a given list.


1.

Voice Messaging Distribution List Service

Note: Your administrator must first enable this feature.
To access the Voice Messaging Distribution List service, sign in to the ProConnect User Portal.


To configure the service:

  1. From the dashboard, locate the User Service Settings tab.

    Click image for large view
  2. Select Voice Messaging User.
  3. Select Distribution Lists.
  4. Select a List ID to create a new distribution list.

    Click image for large view
  5. Enter a description and the phone number or SIP-URI.

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  6. Click the Plus icon to add more entries.
  7. Click Save.

Once a caller leaves a voicemail, the email addresses you specified will receive an email with the voice message attached.
To use the distribution list and forward a voicemail message:

  1. Dial your phone number/extension from your own phone.
  2. Enter the correct passcode to reach the Voice Messaging Main Menu.
  3. Press * to reach the Voice Portal Main Menu.
  4. Select the Distribution List menu.
    Distribution lists are numbered consecutively from 0 to 14.
  5. Enter a number (1-14) to select the distribution list.
  6. To send the message to the selected list:
  7. - Press 3 to send the message.
  8. - Press 1 to select another distribution list
  9. - Press 2 to review the selected distribution list
  10. - Press * to return to the previous menu
  11. - Press # to repeat the menu.