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Home | End Users Hub | Business Apps | Call Center Supervisor Tutorials

Business Apps Hub

To start, please Select from the categories listed below:

 

Call Center Supervisor Tutorials

  • Display pane
  • Call Console
  • Contacts Pane
  • Queued Calls Pane
  • Answering Calls
  • Placing Calls
  • Transferring Calls
  • Initiating Conference Calls
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  • Changing Agent ACD States
  • Barge In
  • Managing Queues
  • DNIS and Priority Queuing
  • Night Service and Forced Forwarding
  • Monitoring Agents
  • Services Tab
  • Applications Tab
  • Plug-Ins Tab
  • Reports Tab

Call Center Supervisor

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Thursday, May 8th
at 2:00pm ET (60 min)

 

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Thursday, May 15th
at 2:00pm ET (60 min)

 

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Thursday, May 22nd
at 2:00pm ET (60 min)

 

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Thursday, June 5th
at 2:00pm ET (60 min)

 

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