Business Apps Archives - Page 2 of 18 - ProConnect Support Center

Home | Business Apps | Page 2 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction 1. Overview of Texting Using Teams 2. The Basics Introduction This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. Note: Throughout this document, … Read More

Call Center Supervisor – Enhanced Call Center Reporting – Your Endpoint Location

Call Center Supervisor – Enhanced Call Center Reporting – Device Location of a Report Row

Call Center Supervisor – Enhanced Call Center Reporting – Call Control

Call Center Supervisor – Enhanced Call Center Reporting – Desktop Wallboard

Call Center Supervisor – Enhanced Call Center Reporting – Run and Manage Reports

Call Center Supervisor – Enhanced Call Center Reporting – Report Portal Overview

Call Center Supervisor – Enhanced Call Center Reporting – Login

Texting for ProConnect with Teams

Call Center Agent – Enhanced Call Center Reporting – Account Codes

Call Center Agent – Enhanced Call Center Reporting – Announced Transfer