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ANNOUNCEMENT - ProConnect Admins! Click here to learn about our NEW Call Flow Visualizer.

Dubber Recording Portal – Admin Guide

Michael HarroldAugust 30, 2023Call Center Supervisor

Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.

Introduction to ProConnect Call Center Supervisor

Michael HarroldJuly 13, 2018Call Center Supervisor

Home | call states What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Queued Calls Panel 7. Supervisor Dashboard 8. Call States and Actions Introduction Consolidated ProConnect Business … Read More

Upcoming Events

To learn about all available training options, please click here.

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Thursday, August 7th
at 2:00pm ET (60 min)

 

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Thursday, August 14th
at 2:00pm ET (60 min)

 

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Thursday, August 21st
at 2:00pm ET (60 min)

 

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Thursday, August 28th
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