Polycom Trio 8500 – User Guide

Thomas McClatchieHelp Topics, Phones and Voicemail, Polycom

Home | Work from Home Resources What you need to know: Learn the basics of using your Polycom Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind … Read More

Yealink T46S – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail, Yealink

Home | ProConnect UC-One Desktop – Getting Started What you need to know: MENU Introduction The following topics will help you with common questions related to using your Yealink T46S desktop phone. 1. Main Functions 2. Placing and Receiving Calls There are three ways to place a call using your Yealink phone: To answer an incoming call, choose one of … Read More

Polycom VVX 311 and VVX 411 – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail, Polycom

Home What you need to know: Learn the basics of using your Polycom VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Phone to Phone Intercom 12. Call Forwarding … Read More

Polycom VVX 501 and VVX 601 – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail

Home | Work from Home Resources What you need to know: Learn the basics of using your Polycom VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call … Read More

ProConnect UC-One Desktop – Managing Contacts and Contact Groups

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | Polycom Trio 8500 – User Guide MENU Introduction This guide will take you through the steps for managing contacts and creating contact groups through the following topics. 1. Adding Contacts Your contact list is used to store contacts you frequently communicate with and wish to share Presence information. To view your contacts, click on the Contacts icon. To … Read More

Managing Contacts from the Call Center

WONDEVELOPERBusiness Apps, Call Center Supervisor, Help Topics

Home | ProConnect UC-One Desktop – Getting Started What you need to know: This article provides details on several Call Center Supervisor related topics. MENU 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, and select the order of appearance for information in certain directories.   Show/Hide Directories … Read More

Managing Contacts – Agent

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home What you need to know: This article provides details on the Call Center Agent related topics shown on left navigation. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, … Read More