Push to Talk – Guide

Rick OrtizVoicemail

Home | contacts What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests that the … Read More

Polycom VVX 250/350/450 – User Guide

Rick OrtizPolycom VVX 501/601

Home | contacts What you need to know: Learn the basics of using your Polycom VVX 250/350/450 desk phone. MENU Introduction 1. Phone Overview 2. Lines View 3. Home View 4. Feature Keys 5. Placing Calls 6. Answering Calls 7. Hold 8. Mute 9. Call Transfer 10. Three-Way Conference Call 11. Do Not Disturb 12. Call Forwarding 13. Call Park … Read More

Voicemail – Guide

Thomas McClatchieVoicemail

Home | contacts What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. How to Access your Voicemail 2. Accessing your Voicemail from Outside the Office 3. Voicemail Options Introduction This guide is to help end-users configure their voicemail for the first time. 1. How to Access your Voicemail To access your … Read More

Polycom Trio 8500 – User Guide

Thomas McClatchiePolycom Trio 8500

Home | contacts What you need to know: Learn the basics of using your Polycom Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind Transfer 10. Performing … Read More

Yealink T46S – User Guide

Michael HarroldYealink

Home | contacts What you need to know: MENU Getting Started 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Adding Contacts to Directory 10. Voicemail Setup 11. Voicemail Access 12. Call History 13. Bluetooth Connectivity Introduction The following … Read More

Polycom VVX 311 and VVX 411 – User Guide

Michael HarroldPolycom VVX 311/411

Home | contacts What you need to know: Learn the basics of using your Polycom VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Phone to Phone Intercom 12. … Read More

Polycom VVX 501 and VVX 601 – User Guide

Michael HarroldPolycom VVX 501/601

Home | contacts What you need to know: Learn the basics of using your Polycom VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call Park 11. Call … Read More

ProConnect UC-One Desktop – Managing Contacts and Contact Groups

Michael HarroldUC-One Desktop

Home | contacts MENU Getting Started 1. Adding Contacts 2. Subscribing/Unsubscribing to/from a Contact 3. Creating a Contact Group 4. Editing a Contact’s Profile 5. Setting a Contact as a Favorite 6. Removing a Contact Introduction This guide will take you through the steps for managing contacts and creating contact groups through the following topics. 1. Adding Contacts Your contact … Read More

Managing Contacts from the Call Center

Michael HarroldCall Center Supervisor

Home | contacts What you need to know: This article provides details on several Call Center Supervisor related topics. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, and select … Read More