Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
Dubber Recording Portal – User Guide
Home | dashboard What you need to know: Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. MENU Overview 1. Logging in 2. Navigation 3. Dubber Media Player 4. Recording Tags 5. Search for Recordings 6. Share Recordings 7. Additional User Features 8. Profile Features 9. Recording Calls Overview Dubber … Read More
Dubber Recording Portal – AI User Guide
Home | dashboard What you need to know: Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. MENU Overview 1. Logging in 2. Transcriptions 3. Sentiments 4. Notifications Overview This guide is specific to users within an organization and outlines how to use the Dubber Call Recording portal. Logging in … Read More
Call Center – View Statistics
Home | dashboard What you need to know: The Dashboard allows you to see Call Center Statistics, including calls in queue and agent status in real-time. MENU 1. Display Dashboard 2. Queue Information 3. Agent Information 4. Select Information to Display Introduction Call Center provides you with real-time information about supervised agents and queues. This information is displayed in the … Read More
Introduction to ProConnect Call Center Supervisor
Home | dashboard What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Queued Calls Panel 7. Supervisor Dashboard 8. Call States and Actions Introduction Consolidated ProConnect Business Call … Read More