Home | display What you need to know: The Dashboard allows you to see Call Center Statistics, including calls in queue and agent status in real-time. MENU 1. Display Dashboard 2. Queue Information 3. Agent Information 4. Select Information to Display Introduction Call Center provides you with real-time information about supervised agents and queues. This information is displayed in the … Read More
Receptionist Console: Overview
Home | display What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Sign In 2. Change Your … Read More