Home | DNIS WHAT YOU NEED TO KNOW: Within the Call Center section of the Admin Portal, you can enable and modify several call center features. MENU Getting Started 1. Ring Pattern 2. Overflow Action 3. Distinctive Ringing 4. Call Center DNIS Introduction This guide will take you through the steps for configuring the following settings. 1. Ring Pattern The … Read More
Managing Queued Calls
Home | DNIS What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. Queued Calls Pane The … Read More